If the game crashes, freezes or doesn't start, its log file shows us what went wrong. Send it to us – it helps us find the cause and fix the problem much faster.
Warning!
Do not restart the game after an error! The log is overwritten every time the game starts.
1. Find the log file
The game writes its log to a file called Player.log. Where it is stored depends on your operating system:
| Operating system | Log file | Quickest way to get there |
|---|---|---|
| Windows | %USERPROFILE%\AppData\LocalLow\AlternativaPlatform\TankiX\Player.log | Press Win + R, paste the path and press Enter. |
| macOS | ~/Library/Logs/AlternativaPlatform/TankiX/Player.log | In Finder, press Shift + Cmd + G, paste the path and press Enter. |
| Linux | ~/.config/unity3d/AlternativaPlatform/TankiX/Player.log | In your file manager, press Ctrl + L, paste the path and press Enter. The .config folder is hidden by default. |
Already restarted the game? Check whether there is a file called Player-prev.log in the same folder. It normally contains the log of the previous session – send us that file instead.
2. Send it to us
- Discord: write in the #support channel and attach the Player.log file directly to your message.
- E-mail: upload the Player.log file to a cloud storage (Google Drive, Dropbox, Yandex.Disk or any other service that lets us view the file without downloading it) or paste its content into Pastebin, and add the link to your e-mail.
You can find our Discord server and e-mail address on the support page.
Please also tell us:
- what you were doing when the problem occurred
- when it happened (date and time)
- your operating system
- your nickname
- screenshots or videos, if you have any
Note: Older guides mention an output_log.txt file inside the game folder. Since a client update that file is no longer used – the log is now only stored in the locations above.